Privacy Policy

Introduction

FX Services Australia Pty Ltd (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We operate as a supplier of fire extinguishers, fire safety equipment, and related products and services across Australia, with offices in Perth, Sydney, and Melbourne.

This policy applies to all personal information we collect through our website, email communications, phone inquiries, in-person interactions, or any other means related to our business activities. By using our website or providing us with your personal information, you consent to the practices described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. We encourage you to review it periodically.

Effective Date: February 26, 2026

What Personal Information Do We Collect?

Personal information is any information or opinion about an identified individual or an individual who is reasonably identifiable. We may collect the following types of personal information:

Contact Details: Name, email address, phone number, postal address, and company name (if applicable).
Transaction Details: Information related to orders, purchases, or inquiries, such as product preferences, payment details (processed securely via third-party providers), shipping addresses, and billing information.
Communication Records: Details from emails, phone calls, or contact forms submitted through our website, including inquiries about products, services, pressure testing, CO2 cylinder filling, or custom signage.
Website Usage Data: Automatically collected information such as IP address, browser type, device information, pages visited, time spent on pages, and referral sources. This may include data from cookies or similar technologies (see “Cookies and Analytics” section below).
Marketing Preferences: Information about your interests in our products or services if you subscribe to newsletters or marketing communications.
Other Information: Any additional details you provide voluntarily, such as feedback, testimonials, or information related to our fire safety solutions.

We do not collect sensitive information (e.g., health data, racial or ethnic origin) unless it is directly relevant to a specific service request and you provide consent.

How Do We Collect Personal Information?

We collect personal information in the following ways:

Directly from You: When you submit a contact form on our website, place an order, request a quote, email us, call our offices, or interact with us in person (e.g., at trade shows or site visits).
Through Our Website: Via online forms for inquiries, product catalogs, or account creation (if applicable). We may use cookies to track usage for improving site functionality.
From Third Parties: Occasionally from business partners, suppliers, or public sources, but only if it aligns with our services and complies with privacy laws.\
Automatically: Through website analytics tools that log access and usage data.

We only collect personal information that is reasonably necessary for our business functions, such as providing fire extinguishers, safety equipment, custom products, or related services.

Purposes for Collecting, Using, and Disclosing Personal Information

We collect and use your personal information primarily to:

Process and fulfill orders, inquiries, or service requests (e.g., supplying fire extinguishers, pressure testing, or delivering custom fire signs).
Communicate with you about our products, services, promotions, or updates.
Improve our website, products, and services through analysis of usage data.
Manage customer relationships, including sending invoices, handling payments, and providing support.
Comply with legal obligations, such as record-keeping for tax or safety regulations.
Send marketing materials if you have opted in (you can opt out at any time).

We may disclose your personal information to:

Service Providers: Third parties who assist us, such as shipping companies (e.g., for delivering fire equipment), payment processors, IT support, or marketing agencies. These providers are bound by confidentiality and privacy obligations.
Business Partners: Suppliers or affiliates involved in fulfilling your requests, but only as necessary.
Legal Authorities: If required by law, such as in response to a court order, or to protect our rights, safety, or property.
Successors: In the event of a business merger, acquisition, or sale, your information may be transferred as part of our assets.

We do not sell your personal information to third parties. Any disclosure is limited to what is necessary and in compliance with the APPs.

Overseas Disclosure

While our operations are primarily in Australia, some service providers (e.g., cloud storage or analytics tools) may be located overseas, such as in the United States or Europe. We take reasonable steps to ensure these recipients comply with Australian privacy laws or equivalent standards. By providing your information, you consent to such overseas disclosure.

Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

Secure servers and encryption for online transactions.
Access controls and staff training on privacy obligations.
Regular security audits.

Despite these measures, no system is completely secure. If a data breach occurs involving your personal information, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

Access, Correction, and Deletion

You have the right to request access to the personal information we hold about you, request corrections if it is inaccurate, or ask for deletion under certain circumstances. To make such a request, contact us using the details below. We will respond within a reasonable timeframe (usually 30 days) and may charge a fee for access if it involves significant costs.

We may deny access in limited cases, such as if it poses a serious threat to safety or is frivolous.

Cookies and Analytics

Our website uses cookies and similar technologies to enhance user experience, track site performance, and gather analytics. Cookies may collect non-personal data like browsing patterns. You can manage cookie preferences through your browser settings, but disabling them may limit site functionality.

We may use tools like Google Analytics, which collects anonymized data. For more details, refer to their privacy policies.

Complaints

If you believe we have breached your privacy rights, please contact us first to resolve the issue. If unsatisfied, you can lodge a complaint with the OAIC at www.oaic.gov.au.

Contact Us

For any questions about this Privacy Policy or your personal information, contact:

FX Services Australia Pty Ltd

Email: it@firex.com.au

Phone:0423 709 914

Address:

PERTH

Unit 3 / 19 Purser Loop

Bassendean, WA 6054, Perth, WA 6000 (with additional offices in Sydney and Melbourne)

We are here to assist with any privacy concerns related to our fire safety products and services.